Script Listeners - New Jira Service Desk and Jira Software Events

Script Listeners are powerful tools that let you react automatically to specific actions in Jira. We have updated Script Listeners to include Jira Service Desk, Jira Software, and other events.

We have added more than 40 new events to Script Listeners, including Sprint started/completed, Agile Boards created/updated, and even SLA-specific events like Thresholds Exceeded.

Copy Project for Jira Service Desk and Bulk Update SLAs

ScriptRunner for Jira now makes administering Jira Service Desk even easier with updates to our Copy Project built-in script, as well a new Bulk Copy SLAs built-in script.

New User Guides for Jira Service Desk and SmartDraw

We are very happy to share best practices guides for how ScriptRunner for Jira can help your Service, Support, and Operations teams. We provided clear examples for you to automatically create a Root Cause Analysis document on a transition, clone and link a development issue from a Jira Service Desk ticket, or even email all watchers of issues linked to a development ticket, so your support teams can spend time supporting your customers, not manually updating tickets.

We have also shown you how to use the new SmartDraw Object Notation (SDON) to automatically generate a diagram of your backlog.

Fixes and Features

For how-to questions please ask on Atlassian Answers where there is a very active community. Adaptavist staff are also likely to respond there.

Ask a question about ScriptRunner for JIRA, for for Bitbucket Server, or for Confluence.