The Atlassian applications are supremely flexible, but this comes at the cost of some complexity.

This built-in script allows you to hide any system web item or panel, or those that are provided by plugins.

To be more specific, it allows you to add additional conditions to these UI elements, so you can control more precisely when they are displayed.

For example:

Don’t confuse your users. If you are removing a menu item, make sure you document it and explain to your users why it’s not available.
This built-in script will only hide the web item - if your users can work out the URL that is invoked, they will be able to do the action. This is more for the purpose of reducing clutter, to allow users to focus on the most important elements in the user interface.
Don’t confuse Atlassian Support. Please don’t forget you have done this and raise a support request with Atlassian. You can see all the hidden items at Admin → Script Fragments, alternatively, disabling ScriptRunner will restore anything that it is hiding.

As always, let’s start with an example.

Hide Clone and Move Issue

Let’s say you wish to disable the Clone functionality for one project. Perhaps you want to replace Clone with a constrained create issue link with the same name.

Go to Admin → Script Fragments, and select Hide system or plugin UI element. Enter the following form details:

hide move issue
You will not always know the key of the item you wish to ask. Start typing some characters in the name, and use trial and error.

The condition we have used means that these operations will only be visible in the two projects mentioned. If you want to hide it in just one or two projects, then negate the condition. For example, this condition will mean the option is visible in all projects except SPD:

! (jiraHelper.project?.key in ["SPD"])

The section on conditions in Web Items is relevant here too.

The following shows the menu "before and after" you save the "hide items" built-in script:

hidden menu items
You can only further restrict the provided conditions. For example, the Clone issue link requires that the current user has Create Issue permissions in the current project. If the user does not have those permissions, it won’t be displayed regardless of any condition you configure.

Other Items

If you want to hide something else and you don’t know what the key is ask on Atlassian Answers, here are a few useful ones:

Create Linked Issue from Service Desk

com.atlassian.jira.jira-quick-edit-plugin:create-linked-issue-item

Branch panel provided by JIRA Software

com.pyxis.greenhopper.jira:greenhopper-agile-issue-web-panel

For how-to questions please ask on Atlassian Answers where there is a very active community. Adaptavist staff are also likely to respond there.

Ask a question about ScriptRunner for JIRA, for for Bitbucket Server, or for Confluence.